Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. 

To start a return, you can contact us at admin@houseart.ch. If your return is accepted, please send your package to,

Homebox
Swiss Sorelle Trade Sàrl
Route du Bois-des-Frères 81
1219 Le Lignon

-Items sent back to us without first requesting a return will not be accepted.

-You can always contact us for any return question at Admin@houseart.ch

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return address:

Homebox
Swiss Sorelle Trade Sàrl
Route du Bois-des-Frères 81
1219 Le Lignon