Privacy Policy

Houseart.ch
Swiss Sorelle Trade Sàrl
Rue de la Corraterie 24, 1204 Geneva, Switzerland
Website: https://www.houseart.ch

1. Data Controller and Scope

This Privacy Policy explains how Swiss Sorelle Trade Sàrl ("we", "us", "our") collects, processes, and protects personal data in connection with the operation of the online shop www.houseart.ch, which sells tableware and home decoration products.

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP, rev. 2023) and, where applicable, the EU General Data Protection Regulation (GDPR).

This Privacy Policy applies to all visitors, customers, and users of our website.

2. Contact for Data Protection Matters

For any questions regarding data protection or to exercise your rights, please contact:

Swiss Sorelle Trade Sàrl
E-mail: admin@houseart.ch
Address: Rue de la Corraterie 24, 1204 Geneva, Switzerland

3. Your Rights

Subject to applicable law, you have the following rights:

Right of access to your personal data
Right to rectification of inaccurate or incomplete data
Right to deletion of your personal data, unless legal retention obligations apply
Right to restriction of processing
Right to data portability (where applicable)
Right to object to data processing, in particular for direct marketing
Right to withdraw consent at any time with future effect
Right to lodge a complaint with the competent supervisory authority (in Switzerland: the Federal Data Protection and Information Commissioner – FDPIC)

Requests may be sent by e-mail to admin@houseart.ch.

4. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. Our employees and service providers are bound by confidentiality obligations.

Despite these measures, data transmission over the internet may involve security risks. Absolute security cannot be guaranteed.

5. Contacting Us

When you contact us by e-mail, contact form, or other communication channels, we process the data you provide (such as name, e-mail address, and message content) solely to respond to your enquiry.

Legal basis: performance of pre-contractual measures or our legitimate interest in handling enquiries.

6. Customer Accounts

When you create a customer account, we process the following data:

Name and first name
Billing and delivery address
E-mail address and password
Order history

This data is used to manage your account, process orders, and facilitate future purchases.

Legal basis: performance of a contract.

7. Ordering Products

When placing an order, we process personal data necessary for contract performance, including:

Name and address
E-mail address
Telephone number (if provided)
Order and payment information

This data is required to process and deliver your order and handle returns or warranty claims.

Legal basis: performance of a contract and compliance with legal obligations.

8. Payment Processing

Payments are processed via secure third-party payment providers (e.g. credit card providers, PayPal, TWINT). We do not store full payment card details.

Payment data is processed exclusively by the respective payment provider under their own responsibility.

Legal basis: performance of a contract.

9. Marketing Communications

If you subscribe to our newsletter, we process your e-mail address and, if provided, your name.

We use a double opt-in procedure. You may unsubscribe at any time via the link included in each newsletter.

Legal basis: your consent.

10. Cookies

Our website uses cookies that are technically necessary for website functionality as well as optional cookies for analytics and marketing.

You can manage your cookie preferences via the cookie banner or your browser settings.

Legal basis: legitimate interest for essential cookies; consent for optional cookies.

11. Log Files and Website Usage Data

When you visit our website, technical data is automatically collected, including:

IP address
Date and time of access
Browser type and operating system
Referring URL

This data is used to ensure website security, stability, and optimisation.

Legal basis: legitimate interest.

12. Web Analytics and Tracking

We may use analytics tools (such as Google Analytics) to analyse website usage. IP anonymisation is activated.

You may object to analytics tracking via cookie settings or browser tools.

Legal basis: consent.

13. Social Media

Our website may link to social media platforms (e.g. Instagram, Facebook). When clicking such links, the respective platform’s privacy policy applies.

We are not responsible for data processing by social media providers.

14. Disclosure to Third Parties

We share personal data only where necessary, including with:

Logistics and delivery providers
Payment service providers
IT and hosting providers

All service providers are contractually bound to comply with data protection requirements.

15. Data Transfers Abroad

Personal data may be transferred to service providers outside Switzerland or the EU. Where required, appropriate safeguards (e.g. standard contractual clauses) are implemented.

16. Retention Periods

We retain personal data only as long as necessary for contractual purposes or as required by law (typically up to 10 years for accounting records).

17. Amendments

We reserve the right to amend this Privacy Policy at any time. The version published on our website is the current version.